We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States, Canada | 10-25 Business days |
United Kingdom, Europe | 10-21 Business days |
Australia, New Zealand | 10-25 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Specifications:
Color: White, Yellow
Material: Ceramic
Size:
Small: Width 13cm/5.1″ – Height 14cm/5.5″ – Caliber 1.5cm/0.6″
Middle: Width 18cm/7.1″ – Height 19cm/7.5″ – Caliber 2.5cm/1″
Large: Width 21.5cm/8.5″ – Height 23cm/9.1″ – Caliber 3cm/1.2″
Packaging:
Box + bubble bag + foam filling (very safe packaging)
Beautiful vase and securely packaged! Took 2 weeks to arrive to USA. Will buy from this store again. :)
Got here in two weeks! So beautiful! Thank you
The parcel came very well packaged - carton box, air column bag and styrofoam, all very tightly wrapped in tape. The vase itself is amazing, it’s heavy and has rough texture outside. Looks great!
Such an amazing piece
very well packed.exactly as described, good quality no cracks,
Just perfect! Arrived quickly and well packed. Thank you store
Product received in 9 days
Nothing to say beautiful well packaged
I was very surprised. I'm in love with this vase, the quality is very good and comes perfectly packed for it to arrive intact. I'm sure I repeat this purchase.
Very nice vase and arrived very quickly thank you very much
Nice vase. Arrived in 2 weeks
Exactly the same, I love it. It is beautiful, of great quality, weighs a little given the material, and large size to be size M. He arrived very well protected to avoid damage.
Super good quality, arrives very quickly
Perfect nothing to say
I'm so happy! Thank you for the super packaging, everything came safe and sound, I'm happy!!!!!!
Beautiful product, exactly like the picture. They sent it well packaged and arrived in perfect conditions.
I loved it! very well packaged and shipping was fast, I recommend it!
Cute smaller than I imagined but it’s still really cute & super fast shipping
The vase is gorgeous! The packaging is excellent